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Cómo lidiar efectivamente con las quejas de los clientes

En la mayoría de los casos, los empleados que tienen el trato directo con el cliente son los menos capacitados para hacerlo, sin embargo, de ellos depende la experiencia de todos clientes y su decisión de volver a comprarnos, recomendarnos o por el contrario encargarse de dejar nuestra reputación por el suelo.   More

What’s the ‘Q’ in LGBTQ?

Note: this post first appeared on the WeddingWire EDU blog More

If I Can't Make Your Course, How Do I Learn About LGBT Weddings?

I know a lot of wedding professionals want to be certified by the Gay Wedding Institute, but might not have the ability to participate in one of our live courses (which is a full day course) or in our monthly webinar series which is generally offered at 1 PM Eastern once a week for three weeks.   More

Understanding Bridegroom


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The Modern LGBT Couple Doesn't Want Your LGBT-Themed Merchandise

Friends, the modern LGBT couple is not interested in your "gay-themed" wedding invitations and wedding accessories.  Rainbows and pink triangles are meaningful but so out of style.   I've been saying this for years but the stuff keeps coming!  More

Why It's Harder to Have a Gay Divorce than a Gay Marriage

Engage!  More

Is One of You the Bride and One of You the Groom in the Relationship?

"Is one the bride and one the groom in a gay relationship?"    More

Civil Unions are Not Marriage

"my hometown Chicago, Illinois was approved for same sex marriages." 
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Civil Unions are Now Legal in Illinois

signed a law   More

When to Use the Word "Queer" When Interacting with Same-Sex Wedding Couples

queer  More