Question: When I first receive communication from a potential client they do not initially specify that they are an LGBT couple. On some occasions it is not even mentioned, until after a relationship is established. During our phone call I normally get a "feeling" because there is something mysterious about our conversation. Why would a LGBT couple not come out when they first call or email? Do you have a suggestion on how I can encourage them to be open from the beginning?
Answer: Great question. I advise LGBT couples to come out right away when calling vendors so they get a sense right away whether they are dealing with someone supportive or not. That said, plenty of couples are too nervous to do so and afraid of rejection. As a wedding planner, your job is not to assume either way and when you do find out that it's a same-sex couple, be super cool and supportive in a genuine, authentic way. If you can create marketing materials that are inclusive, you will automatically set the right kind of open atmosphere they'll feel more comfortable in.
Additionally, you'll have to start coming out on their behalf when you refer them to vendors. Don't let the client call directly and don't assume that your typical vendor list is all gay-friendly so you can avoid a potentially homophobic situation entirely. Make sure you verify supportiveness by specifically asking yourself - and only partner your clients with those who are completely on board. If someone that you refer your client to ends up being unsupportive, then you will look terrible!
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