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Introducing the Self-Guided Certificate Course

Managing Unexpected Bias

Many times, team members find themselves in situations they would never expect and were never trained for. I've spoken to managers who have been approached by guests expressing frustration at LGBTQ clientele in a hotel. For example, I trained a sales manager who struggled with how to respond to a guest complaining about a drag queen convention at a hotel. I've personally experienced guests at same-sex weddings come up to my team to vent and discuss their conflicted feelings about being present. Is your team prepared to respond to such bias?   More

Over the Rainbow: How to Truly Understand the Same-Sex Wedding Market

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Using Images in Marketing

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Marriott Hotels in Atlanta Complete GWI Course

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How Do I Name the Event?

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Specialty Training on LGBT Weddings for Destination Wedding and Honeymoon Planners

I spent a wonderful day today leading a full day training/certification course for 31 travel agents who are members of DWHSA (Destination Weddings and Honeymoons Specialist Association). DWHSA brought me down to Mexico to teach the full day course which was hosted at the beautiful Iberostar Grand resort in Riviera Maya. This was such an enthusiastic group who were full of questions about how to understand the needs of LGBT couples and best market their destination wedding and honeymoon businesses to engaged LGBT couples and honeymooning couples.   More

Should I Tag or Separate LGBT When I Blog?

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Episcopal Churches to Allow Same-Sex Marriage Ceremonies

Previously, each Episcopal diocese made their own rules about whether same-sex couples could marry in that diocese's churches. For awhile there weren't very many that allowed it. It's gradually changed and Wednesday the entire Episcopal church approved the inclusion of same-sex marriage ceremonies. The change goes into effect in November.  More

Is Marriage Equality Approved in Mexico?

June has been a very moved month when it comes to the activism of human rights throughout the world and Mexico was not the exception. Friday 12th, June, the Supreme Court of the Nation surprised the whole country declaring that: “Homosexual couples are in the same situation as the heterosexual couples, in such a way that it is totally unjustified its exclusion of marriage”  More